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AXIS 10 - follow up - IN THE MEMORY tool
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1
How would you globally describe your experience with ITM teams? please detail your answer
2
Were you well supported by the tool team? please select
Choose 1 or more answers
fluid discussion
disponibilities
problem solving
other comments
3
In your opinion, was the tool's assortment recommendation relevant?
Choose 1 answer
Yes
No
4
What kind of training support would be appreciated?
Choose 1 or more answers
Training guideline
Online onboarding
Other, please precise
5
What kind of usage support would be appreciated?
Choose 1 or more answers
User guideline
Permanent call center with In The Memory team
Other, please precise
6
Regarding the test in stores, was the product implementation respected? (revised assortment's products on shelves)
Choose 1 answer
Yes
No
7
Regarding the test in stores, was the merchandising plan respected?
Choose 1 answer
Yes
No
No merchandising plan provided, please precise how you work with the stores (mass plan,...)
8
Could you please describe context elements that could have an influence on the test results on the implementation period? (weather, shortage, overstock on old references, delays on delivery or replenishment,...)
9
Did you analyse the test results since implementation?
Choose 1 answer
Yes
No
10
If you did analyse the results, could you please advise which tool you used?
Choose 1 or more answers
Internal analyses
Corp dashboard
No result analysis so far
11
The ARI data team provided a dashboard to follow up the test. Could you please rate your experience with it?
Choose 1 or more answers
Easy to read
relevant KPIs for the analysis
Other comments
12
In order to analyse the results of the test, will you need additionnal KPIs?
Choose 1 answer
No
Yes, please precise
13
In order to measure the test impact on the customer experience, did you organise some customer feedback? (ex: dissatisfaction because products missing in the stores, NPS,...)
Choose 1 answer
Yes
No
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