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Issues Rating
1 = least important. 5 = most important
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Secured
Survio
1
Special Requests
E.g. special rush orders
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WWM Gold Standard
All customer websites need to be brought up to the Gold Standard. High quality product images High quality customer images Fully populated Downloads sections High quality finish & process images Full product descriptions No missing images
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HB Communications Policy
Hold Management meetings instead to save the volume. Agree a communications plan. Can we educate customers, about who to contact when they have an issue? Problem I have is too many sales people are being hammered with complaints. Add to Customer Care Plan document
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Pricing Programme
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Customer Support Team - Proactivity / Account Manager - questions for Customers
How could the CS Team be included in Sales or Growth activity/ Re-brands? Recruitment?
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Customer Order Communications - email copy Delivery Notes
Customers who have mission critical Orders (typically PPE) need to know what is coming in an order - can we attach a delivery note to the courier notification?
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Leakage from customers while others are growing reducing sales growth
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Recognition of large orders
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Low stock for top customers and new items
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Notifying Purchasing team of bulk quantities
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Keeping on top of and promoting new innovative products from suppliers
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