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Customer Relationship Management Practices in Banking Sector in India Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How satisfied are you with the customer service provided by banks in India?
Please rate your satisfaction on a scale from 1 to 5.
2
Which of the following channels do you prefer for communicating with your bank?
Please select one option.
Phone
Email
In-person
Online Chat
Mobile App
3
What improvements would you suggest for better customer relationship management in the banking sector?
Please provide your suggestions.
4
How likely are you to recommend your bank to others?
Please rate your likelihood on a scale from 1 to 10.
5
How important is personalized service to you when dealing with your bank?
Please select one option.
Very Important
Somewhat Important
Not Important
6
Have you experienced any issues with the bank's customer service in the past year?
Please select one option.
Yes
No
7
Do you feel valued as a customer by your bank?
Please select one option.
Yes
No
Not Sure
8
How responsive do you find the bank's customer service team?
Please rate the responsiveness on a scale from 1 to 5.
9
In your opinion, what distinguishes a bank with good customer relationship management from others?
Please provide your opinion.
10
How likely are you to switch banks for better customer service?
Please select one option.
Very Likely
Somewhat Likely
Not Likely
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