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Customer Relationship Management Practices in Banking Sector in India Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

How satisfied are you with the customer service provided by banks in India?

Please rate your satisfaction on a scale from 1 to 5.
2

Which of the following channels do you prefer for communicating with your bank?

Please select one option.
3

What improvements would you suggest for better customer relationship management in the banking sector?

Please provide your suggestions.
4

How likely are you to recommend your bank to others?

Please rate your likelihood on a scale from 1 to 10.
5

How important is personalized service to you when dealing with your bank?

Please select one option.
6

Have you experienced any issues with the bank's customer service in the past year?

Please select one option.
7

Do you feel valued as a customer by your bank?

Please select one option.
8

How responsive do you find the bank's customer service team?

Please rate the responsiveness on a scale from 1 to 5.
9

In your opinion, what distinguishes a bank with good customer relationship management from others?

Please provide your opinion.
10

How likely are you to switch banks for better customer service?

Please select one option.