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Survey - Customer Value Sepson
Please answer the following survey.
Estimated time: 5 minutes
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Survey - Customer Value Sepson
1
What is your relation to a winch?
Select one answer
User
Purchaser
Installer
Engineer
Other (please specify)
2
What industry do you work in?
Select one answer
Vehicle recovery
Defence industry
Mining industry
Other (please specify)
3
Which factors related to a winch are most important to you? Please rank them below.
Drag and drop to reorder. The top indicates most important, the bottom least important.
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Low investment cost
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Good performance (how well the winch meets functionality and efficiency requirements)
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Quality and reliability (how durable and dependable the product is, as well as its lifespan)
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Short delivery time
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Customer support and serviceability (availability of technical support, warranty, and other service aspects after purchase)
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Low environmental impact
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User-friendliness (e.g., easy to feed out the rope)
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Safety in use
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Ease of installation (flexible design, easy to mount on a vehicle)
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Low operating cost (e.g., minimal rope wear)
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Elegant design
Ok
4
Is there currently anything you believe would increase the customer value of a winch?
If yes, please specify below.
5
What are the main reasons you choose Sepson's products?
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