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Survey of General Insurance with Reference to SBI
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How satisfied are you with the general insurance services provided by SBI?
Please rate your satisfaction level from 1 to 5, where 1 is very dissatisfied and 5 is very satisfied.
2
Which type of general insurance products have you purchased from SBI? (Select all that apply)
Choose all applicable options.
Health Insurance
Motor Insurance
Travel Insurance
Home Insurance
Others
3
Have you made any insurance claims with SBI in the past year?
Please provide a brief explanation if you have made any insurance claims.
4
How likely are you to recommend SBI's general insurance services to others?
Rate your likelihood on a scale of 1 to 10, where 1 is not likely at all and 10 is extremely likely.
5
In your opinion, what sets SBI's general insurance services apart from other providers?
Please provide your opinion in detail.
6
How well do you think SBI handles insurance claims and customer queries?
Rate their performance on a scale of 1 to 5, where 1 is very poor and 5 is excellent.
7
Do you find the premium rates for SBI's general insurance products competitive in the market?
Please select the option that best describes your opinion.
Yes, Very Competitive
Somewhat Competitive
Not Competitive
8
How easy was it to purchase a general insurance policy from SBI?
Please rate the ease of the process from 1 to 5, where 1 is very difficult and 5 is very easy.
9
What improvements would you suggest to enhance SBI's general insurance services?
Share your constructive feedback for better services.
10
Would you consider renewing your current general insurance policy with SBI?
Please select an option based on your intention.
Definitely Yes
Maybe
Unlikely
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