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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best represents your opinion.
Quality
Price
Customer service
Other
Convenience
Answer
2
Rate your overall satisfaction with our service/product
Please rate on a scale of 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you about our service/product?
Please describe the issue or problem you are facing.
4
How likely are you to recommend our service/product to others?
Please select the option that best represents your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What features would you like to see improved in our service/product?
Please provide specific feedback on the features you would like to see improved.
6
How often do you use our service/product?
Please select the option that best represents the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
Never
7
What improvements would you like to see in our customer service?
Please provide suggestions for enhancing our customer service.
8
Which aspect of our service/product needs the most improvement?
Please select the aspect where you believe improvement is most needed.
Product quality
Customer support
Delivery speed
Website usability
Other
9
Are there any additional comments or suggestions you would like to share?
Please feel free to share any additional feedback or suggestions.
10
How satisfied are you with the delivery process of our service/product?
Please rate your satisfaction with the delivery process.
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