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VF SURVEY
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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SKILL ASSESSMENT FOR SUPER USERS OF VISION FUNDS BANK The system implementation team requires your help and cooperation in completing this questionnaire. All information provided will be kept confidential and will be used strictly for the intended purpose SECTION A: DEMOGRAPHIC INFORMATION Instruction: Please tick where appropriate and give straightforward answers where necessary 1. Gender: i. Female [ ] ii. Male [ ] 2. Job role: ……………………………………… 3. Department: …………………………………………. 4. Are you familiar with any core banking system: i. Yes [ ] ii. No [ ] 5. Level of experience with banking applications: Beginner level [ ] ii. Intermediate: [ ] iii. Advanced: [ ]
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SECTION B: TECHNICAL INFORMATION 1. How comfortable are you with using the banking application for your daily tasks: i. Very comfortable [ ] ii Comfortable [ ] iii Not sure [ ] iv Not comfortable [ ] 2. Are you familiar with the key features of the new banking system? i Yes [ ] ii No [ ] iii Not sure [ ] 3. How comfortable are you with navigating new system interfaces for your role?: i. Very comfortable [ ] ii Somehow Comfortable [ ] iii Not comfortable [ ] 4. How do you typically resolve technicalities when using the banking system: i. Ask a colleague to help [ ] ii Refer to documentation [ ] iii Consult search engines like www, AI [ ] iv Contact helpdesk [ ] 5. How confident are you in resolving common banking system technicalities on your own? i. Very confident [ ] ii Somehow confident [ ] iii. Not confident [ ] 6. Have you undergone any training on the banking system before? i. Yes [ ] ii No [ ] 7. Can you independently complete banking tasks across the banking system (managing loans, generating customer reports, credit monitoring, deposit processing)? i. Yes [ ] ii No [ ] iii. Not sure [ ] 8. What specific challenge did you encounter while using the old banking system………………………………… 9. How much time do you think you will need to become proficient with the new banking system? i. a month [ ] ii. Less than a month [ ] iii. More than a month [ ] 10. What is your preferred training method on the new banking system? i. Physical training [ ] ii Online tutorial [ ] iii Detailed documentation [ ]
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