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MSO Tech Survey 2025

Dear MSO engineer, please take a few minutes (10-15) of your time to complete the following questionnaire. Please try to explain all answers in your own words. Please write as much as you know. There is no right or wrong answer, the idea is to find out areas where MSO team could benefit from additional workshops or trainings.

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Administrative questions
1

What are the options to locate the day2 folder of Managed customer ? Write at least 2 ways.

2

How to find out if specific device is hosted by AudioCodes, or by customer ? How do you recognize if device is part of SaaS solution ?

3

Where should you look if Org Special Notes do not have link to Day2 folder ?

4

How to connect to service server that only supports websocket ?

5

What to do if Day2 excel contains word "PMP" instead of username/password in Customer login Info ?

6

What should engineer do if there are any global issues with Live Platform (all tenants showing as RED, unable to log in, platform down, websocket not working, etc.) ?

7

Where could be syslogs from SBC stored, and how to retrieve them ?

8

What's the difference between VOCA, Meeting Insights and SmartTAP ?

9

Describe how device monitoring works - what network elements play a role and how does alarm notification make it to the ticket and customer ?

10

What is the difference between Live Essentials (enterprise) and Live Cloud (service provider) services ? Use your own words to describe both services.

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Administrative questions
11

Describe the differences between dedicated OVOC and EMEA Live Platform ?

12

What could be the reason if calls are not displayed on OVOC for specific customer/device ? Name all reasons you can think of.

13

How to connect to UMP GUI for customer XYZ ? Describe all ways you know.

14

What is a SIP Connection on OVOC/Live Platform and why is it needed ?

15

Which EMEA Live Platform tenant contains Meeting Insights customers ?

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Administrative questions
16

SBC: How to reconnect SBC to OVOC if it's disconnected ? What to check on OVOC and on SBC ?

17

SBC: How to troubleshoot SBC Backup failures on OVOC ?

18

SBC: What is the purpose of DialPlan on SBC ?

19

Generic: How to suppress alarms for specific device during configuration change / restart ?

20

SmartTAP: How would you fix SmartTAP that doesn't load web GUI ?

21

UMP: Try to describe the UMP onboarding process in your own words.

22

What should MSO engineer do when Operator Connect ticket with failing calls is assigned to him ? Describe the actions, and explain why.

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