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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best describes what you appreciate the most.
Quality
Customer service
Price
Innovation
Convenience
2
How satisfied are you with our service/product on a scale of 1-10?
Please rate your satisfaction level with 1 being very dissatisfied and 10 being very satisfied.
3
What bothers you the most about our service/product?
Please provide details about what bothers you the most regarding our service/product.
4
Would you like to see improvements in any specific area?
Please provide details about the specific areas where you would like to see improvements.
5
How likely are you to recommend our service/product to others?
Please select an option that best represents your likelihood to recommend our service/product.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
On a scale of 1-10, how easy was it to use our service/product?
Please rate the ease of use on a scale of 1-10, with 1 being very difficult and 10 being very easy.
7
What feature do you think is missing from our service/product?
Please provide details about any feature you think is missing from our service/product.
8
How often do you use our service/product?
Please select the option that best describes how often you use our service/product.
Daily
Weekly
Monthly
Occasionally
Never
9
What is the main reason you continue to use our service/product?
Please select the option that best represents the main reason for continuing to use our service/product.
Quality
Customer service
Price
Features
Brand loyalty
10
Is there anything else you would like to share about your experience with our service/product?
Please feel free to share any additional feedback or comments about your experience with our service/product.
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