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External Clients Cooperative Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

How satisfied are you with the services provided by the cooperative?

Please rate your satisfaction from 1 to 5.
2

Which of the following services do you use from the cooperative?

Select all that apply.
3

What is the primary reason for choosing the cooperative over other financial institutions?

Please provide a brief explanation.
4

How likely are you to recommend the cooperative to others?

Please rate your likelihood from 1 to 10, where 1 is not likely at all and 10 is extremely likely.
5

How would you rate the customer service of the cooperative?

Please rate from 1 to 5, where 1 is poor and 5 is excellent.
6

Have you faced any challenges while interacting with the cooperative? If yes, please specify.

Please provide details of any challenges faced.
7

Which aspect of the cooperative's services do you think needs improvement?

Please select one.
8

How often do you utilize the cooperative's services?

Please select one option.
9

Are you satisfied with the interest rates offered by the cooperative?

Please select one.
10

Additional comments or suggestions for the cooperative:

Feel free to provide any feedback you think is important.
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