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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best describes what you appreciate.
Quality
Customer service
Price
Features
Others
2
How would you rate our service/product on a scale of 1 to 10?
Please rate our service/product by selecting the number of stars.
3
What bothers you about our service/product?
Please describe what bothers you in the text box provided.
4
What improvements would you like to see in our service/product?
Please provide your suggestions for improvement.
5
How likely are you to recommend our service/product to others?
Please select one option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Are there any specific features you would like to see added to our service/product?
Please provide details about any specific features you would like to see added.
7
How satisfied are you with the pricing of our service/product?
Please select one option that best describes your satisfaction with the pricing.
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
8
What is the most important factor for you when choosing a service/product?
Please select the most important factor for you when making a choice.
Quality
Price
Customer service
Brand reputation
User reviews
9
Would you like to see more variety in our product/service offerings?
Please select yes or no to indicate your preference.
Yes
No
10
How easy is it for you to access our service/product?
Please rate the ease of access by selecting the appropriate option.
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