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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best reflects what you appreciate.
Quality
Customer service
Price
Features
Other
2
How satisfied are you with our service/product on a scale of 1 to 10?
Please rate your satisfaction level, 1 being very dissatisfied and 10 being very satisfied.
3
What bothers you about our service/product?
Please provide details on what aspects bother you the most.
4
Which areas would you like to see improvement in?
Please specify the areas where you would like to see us improve.
5
How likely are you to recommend our service/product to others?
Please select a rating based on your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Do you find our service/product easy to use?
Please select one option that best describes your experience.
Yes, very easy
Yes, somewhat easy
No, difficult to use
7
What is the most valuable feature in our service/product for you?
Please share the feature that you find most valuable.
8
How often do you use our service/product?
Please select the frequency with which you use our service/product.
Daily
Weekly
Monthly
Rarely
Never
9
What would make you more likely to continue using our service/product?
Please provide suggestions on what would encourage you to continue using our service/product.
10
Overall, how would you rate your experience with our service/product?
Please rate your overall experience with our service/product.
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