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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select one option that best represents your opinion.
Quality
Price
Customer Service
Innovation
Convenience
2
How would you rate your overall satisfaction with our service/product?
Please rate the satisfaction level on a scale from 1 to 10.
3
What bothers you the most about our service/product?
Please provide your feedback in the text box below.
4
Which aspect would you like to improve the most?
Please select one option that you think needs the most improvement.
Product Quality
Customer Service
Delivery Time
Website/ App User Experience
Communication
5
How likely are you to recommend our service/product to a friend or colleague?
Please select one option that best represents your likelihood to recommend.
Highly Likely
Likely
Neutral
Unlikely
Highly Unlikely
6
What feature do you like the most about our service/product?
Please provide your feedback in the text box below.
7
Which of the following would make you more satisfied with our service/product?
Please select all that apply.
Lower Price
More Features
Better Customer Support
Faster Delivery
Improved User Interface
8
How easy was it to find the information you were looking for on our website/app?
Please rate the ease of finding information on a scale from 1 to 5.
9
What can we do to exceed your expectations in the future?
Please provide your suggestions in the text box below.
10
Would you like to participate in future surveys to help us improve our service/product?
Please select one option that best represents your willingness to participate in future surveys.
Yes
No
Maybe
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