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Communication in hospitality

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

What are the most common communication problems you experience when talking to guests?

Select one or more answers
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2

How can you avoid these problems?

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3

What was the most memorable experience you had with a guest where it was hard to engage with the guest and why?

ex. guest was very angry and wouldn’t let you help them.
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4

How do you approach angry or upset guests?

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5

How does the communication between a guest and a co worker differ?

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6

When did you feel like you had a correct communication?

ex. when receiving a trip advisor comment for being very attentive.
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