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Study on customer satisfaction in the hotel field
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1
How often do you use hotel services?
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very often
often
neither
rare
very rarely
2
What is your favorite form of tourism?
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a) organized (through an agency);
b) unorganized (on its own).
3
What are the reasons you use hotel services?
a) business;
b) rest;
c) practicing sports;
d) approval;
e) another.
4
What is the length of stay you usually opt for?
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a) less than 3 days;
b) 3-5 days;
c) more than 5 days
5
What are the main sources that inform you about the hotel industry?
a) sites;
b) social networks;
c) agencies;
d) friends, acquaintances, family; ays.
6
How important are the recommendations you receive when you want to make a hotel reservation?
a) very important;
b) important;
c) neither;
d) unimportant;
e) very unimportant.
7
Cleanliness is an important factor in choosing a hotel.
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a) full agreement;
b) agreement;
c) neither;
d) disagreement;
e) total disagreement.
8
To what extent do you consider price to be the main issue in choosing a hotel?
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a) very large measure;
b) large measure;
c) neither;
d) small measure;
e) very small measure.
9
How important is hotel placement to you when you want to make a reservation?
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a) very important;
b) important;
c) neither;
d) unimportant;
e) very unimportant
10
Are additional services an important factor in the hotel industry?
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a.yes ;
b) no.
11
What is usually your favorite place to dine when you're on vacation?
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a) the restaurant in the complex;
b) other restaurants in the visited city.
12
How important do you consider the customer-employee relationship to be?
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a) very important;
b) important;
c) neither;
d) unimportant;
e) very unimportant.
13
To what extent can the efficiency of the services you have received affect your satisfaction?
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a) very large measure;
b) large measure;
c) neither;
d) small measure;
e) very small measure.
14
Do you think that the level of hotel offers should increase?
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a) yes;
b) no.
15
What do you think are the main benefits of premium accounts offered by travel agencies?
a) discounts;
b) free services;
c) priority when purchasing holiday packages;
d) other advantages.
16
What sex do you have?
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a) feminine;
b) masculine.
17
What is your age range?
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a) 16-22 years;
b) 23-29 years;
c) 30-36 years;
d) 37-43 years;
e) 44-50 years;
f) over 50 years.
18
In which area do you live?
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a) rural;
b) urban.
19
What occupation do you have?
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a) skilled worker;
b) self-employed;
c) household;
d) student;
e) student;
f) other occupation.
20
What is your level of education?
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a) primary education;
b) gymnasium studies;
c) high school studies;
d) university studies;
e) postgraduate studies
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