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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select one option that best represents your opinion.
Quality
Customer service
Price
Convenience
Innovation
2
How satisfied are you with our service/product?
Rate from 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our service/product?
Please describe the issue you face with our service/product.
4
How likely are you to recommend our service/product to others?
Choose one option based on your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What improvements would you like to see in our service/product?
Please provide feedback on areas that you think need enhancement.
6
On a scale from 1 to 5, how responsive was our customer service?
Rate from 1 to 5, where 1 is very unresponsive and 5 is very responsive.
7
Do you find our service/product easy to use?
Choose one option that best describes your experience.
Very easy
Easy
Neutral
Difficult
Very difficult
8
What features do you value the most in our service/product?
Select all that apply to you.
Reliability
Performance
Design
Functionality
User-friendliness
9
Have you encountered any issues with our service/product? Please elaborate.
Provide details on any problems you faced while using our service/product.
10
How often do you use our service/product?
Select the frequency that aligns with your usage.
Daily
Weekly
Monthly
Rarely
Never
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