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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best reflects your opinion.
Quality
Customer service
Price
Innovation
Other
2
How satisfied are you with our service/product?
Please rate your satisfaction from 1 to 10
3
What bothers you the most about our service/product?
Please provide a brief description of the issues you face.
4
What improvements would you like to see in our service/product?
Please provide your suggestions for improvements.
5
How likely are you to recommend our service/product to others?
Please rate your likelihood from 1 to 10
6
Which aspect of our service/product needs the most improvement?
Please select the option that you think requires the most attention.
Quality
Customer service
Price
Accessibility
Other
7
Do you find our service/product easy to use/navigate?
Choose the option that best describes your experience.
Yes
No
Somewhat
8
How often do you use our service/product?
Please select the frequency that best applies to you.
Daily
Weekly
Monthly
Occasionally
Never
9
How likely are you to continue using our service/product in the future?
Please indicate your likelihood to continue using our service/product.
Highly likely
Likely
Not sure
Unlikely
Highly unlikely
10
Please share any additional feedback or comments.
Feel free to provide any further comments or suggestions for us.
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