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Parent Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select one option that best describes what you appreciate about our service/product.
Quality
Customer Service
Affordability
Convenience
Variety
2
On a scale of 1 to 10, how bothered are you by any aspects of our service/product?
Please rate how bothered you are by any aspects of our service/product. (1 being not bothered at all, 10 being extremely bothered)
3
What would you like to improve about our service/product?
Please provide your feedback on what changes you would like to see for improvement.
4
How likely are you to recommend our service/product to others?
Please select one option that best describes how likely you are to recommend our service/product to others.
Highly Likely
Likely
Neutral
Unlikely
Highly Unlikely
5
Which aspects of our service/product do you find most beneficial?
Please select all that apply regarding the aspects of our service/product you find most beneficial.
Ease of Use
Effectiveness
Innovation
Personalization
Accessibility
6
How satisfied are you with the overall experience of using our service/product?
Please rate your overall satisfaction with using our service/product. (1 being very dissatisfied, 5 being very satisfied)
7
What communication channels do you prefer for receiving updates about our service/product?
Please select all the communication channels through which you prefer to receive updates about our service/product.
Email
SMS
Phone Calls
Mobile App Notifications
Social Media
8
How would you rate the value for money of our service/product?
Please rate the value for money of our service/product. (1 being poor value, 5 being excellent value)
9
What new features or services would you like to see added in the future?
Please provide your suggestions for new features or services that you would like us to consider adding in the future.
10
How often do you use our service/product?
Please select the frequency with which you use our service/product.
Daily
Weekly
Monthly
Occasionally
Never
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