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Customer Survey on Increasing Branch Efficiency and Customer Engagement through Kiosks Implementation

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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Survio
1

How satisfied are you with the wait time at the branch after the implementation of kiosks?

Please rate your satisfaction level regarding the wait time at the branch.
2

How do you rate the transaction processing time for routine services since the kiosks implementation?

Rate the transaction processing time for routine services post kiosks implementation.
3

Has the presence of kiosks positively impacted the staff workload at the branch?

Provide your feedback on how the kiosks have influenced the staff workload.
4

To what extent do you think kiosks enable employees to focus on higher-value customer interactions?

Share your opinion on how kiosks assist employees in engaging with customers.
5

How frequently do you use the kiosks for your transactions at the branch?

Indicate the frequency of your kiosk usage for transactions.
6

Do you find the interface of the kiosks user-friendly and easy to use?

Share your experience regarding the user-friendliness of the kiosk interface.
7

How likely are you to recommend the branch with kiosks to a friend or family member?

Indicate your likelihood of recommending the branch with kiosks to others.
8

In your opinion, what additional features or services would you like to see incorporated in the kiosks?

Provide suggestions on features or services you believe would enhance the kiosk experience.
9

Have you faced any challenges or issues while using the kiosks? If yes, please specify.

Share any difficulties you encountered while utilizing the kiosks, if applicable.
10

Overall, how would you rate your experience with the branch post kiosks implementation?

Summarize your experience at the branch after the introduction of kiosks.