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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best represents your opinion.
Quality
Customer service
Price
Innovation
Convenience
2
How satisfied are you with our service/product?
Please rate your satisfaction using stars from 1 to 10.
3
What bothers you about our service/product?
Please describe the issue in detail.
4
How likely are you to recommend our service/product to a friend?
Please select one option that best represents your likelihood.
Definitely will recommend
Likely to recommend
Not sure
Unlikely to recommend
Definitely will not recommend
5
Which aspect of our service/product would you like to see improved?
Please select one option that you think needs improvement the most.
Quality
Customer service
Price
Innovation
Convenience
6
On a scale of 1 to 5, how responsive do you find our customer service?
Please rate the responsiveness from 1 being poor to 5 being excellent.
1
2
3
4
5
7
What feature of our product/service do you find most valuable?
Please select the feature you find most valuable.
Ease of use
Performance
Design
Reliability
Functionality
8
How often do you use our service/product?
Please select the frequency of usage that best fits your situation.
Daily
Weekly
Monthly
Occasionally
Rarely
9
In your opinion, what sets us apart from competitors?
Please provide your opinion on what makes us unique compared to competitors.
10
Would you be interested in participating in future product/service improvement surveys?
Please let us know if you would like to be involved in future surveys.
Yes
No
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