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Shiva's Group Pursuit of Excellence Questionnaire
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How satisfied were you with the overall hospitality at Shiva's Group?
Please rate your overall satisfaction with the hospitality on a scale from 1 to 5.
2
Which of the following best describes your recent experience at Shiva's Group?
Choose the option that aligns closest to your experience.
Excellent
Good
Average
Poor
3
What was the highlight of your visit to Shiva's Group?
Please provide details of what you enjoyed the most during your visit.
4
How likely are you to recommend Shiva's Group to a friend or colleague?
Please indicate how likely you are to recommend on a scale from 1 to 10.
5
Which department of Shiva's Group impressed you the most?
Choose the department that stood out to you during your visit.
Front Desk
Housekeeping
Restaurant
Spa
Others
6
In your opinion, what could Shiva's Group improve on to enhance guest experience?
Share your thoughts on areas of improvement for better guest satisfaction.
7
How often do you visit Shiva's Group in a year?
Please select the frequency of your visits to Shiva's Group.
Once a year
2-3 times a year
4-6 times a year
More than 6 times a year
8
Would you consider Shiva's Group your preferred choice for future stays?
Indicate if Shiva's Group would be your top choice for future stays.
Yes
No
Maybe
9
What amenities or services would you like to see added or enhanced at Shiva's Group?
Suggest any amenities or services that you feel would improve your experience.
10
On a scale of 1 to 5, how responsive was the staff at Shiva's Group to your needs?
Rate the responsiveness of the staff from 1 being least responsive and 5 being highly responsive.
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