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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best represents your opinion.
Quality
Customer Service
Price
Innovation
Convenience
2
How would you rate our service/product overall?
Please rate on a scale of 1 to 10, where 1 is the lowest and 10 is the highest.
3
What bothers you the most about our service/product?
Please provide a brief description of the issue that bothers you.
4
Which aspect would you like to see improvement in the most?
Please provide your opinion on the area where you think improvement is needed.
5
How likely are you to recommend our service/product to a friend?
Please select a rating on a scale of 1 to 5, where 1 is very unlikely and 5 is very likely.
1
2
3
4
5
6
Which feature of our service/product do you find most useful?
Please select the option that you find most useful.
User Interface
Performance
Reliability
Features
Value for Money
7
How satisfied are you with the customer support service?
Please rate on a scale of 1 to 5, where 1 is very dissatisfied and 5 is very satisfied.
1
2
3
4
5
8
What new feature would you like to see in our service/product?
Please provide details about the new feature you would like to see.
9
How often do you use our service/product?
Please select the frequency of use that best describes your usage.
Daily
Weekly
Monthly
Occasionally
Rarely
10
What is the primary reason for choosing our service/product?
Please select the main reason that influenced your decision to choose us.
Quality
Price
Features
Recommendation
Brand Reputation
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