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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What aspects of our service/product do you appreciate the most?
Please select the option that best represents your opinion.
Quality
Customer service
Price competitiveness
Innovativeness
Others
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate our service/product on a scale of 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What aspects of our service/product bother you the most?
Please provide details about what bothers you to help us improve.
4
How likely are you to recommend our service/product to others?
Please select the option that best represents your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What improvements would you like to see in our service/product?
Please provide your suggestions for improvements.
6
How often do you use our service/product?
Please select the option that best describes your usage frequency.
Daily
Weekly
Monthly
Occasionally
Never
7
Are there any specific features you would like us to add to our service/product?
Please provide details about the features you would like to be added.
8
How do you usually reach out to us for support or inquiries?
Please select the option that best applies to you.
Phone
Email
Live Chat
In-person
Others
9
Do you find our service/product user-friendly?
Please select the option that best describes your experience with user-friendliness.
Very user-friendly
User-friendly
Neutral
Not very user-friendly
Not at all user-friendly
10
Is there anything else you would like to share with us?
Please feel free to provide any additional feedback or comments.
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