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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Choose one of the options that best describes what you appreciate
Quality
Price
Customer Service
Convenience
Other
2
Please rate our service/product.
Rate our service/product on a scale of 1 to 10
3
What bothers you about our service/product?
Please describe what bothers you in detail
4
How likely are you to recommend us to a friend or colleague?
Choose one of the options that best describes your likelihood to recommend
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
5
What feature would you like us to improve or add?
Please provide your suggestion for improvement/addition
6
How satisfied are you with our customer service?
Rate our customer service on a scale of 1 to 10
7
How likely are you to purchase from us again?
Choose one of the options that best describes your likelihood to repurchase
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
8
Do you have any additional comments or suggestions for us?
Please share any additional feedback you may have
9
How satisfied are you with the product quality?
Rate the product quality on a scale of 1 to 10
10
Would you like to see any changes in our product/service offerings?
Please provide details on the changes you would like to see
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