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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Choose one option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
2
How satisfied are you with our service/product?
Rate your satisfaction on a scale of 1 to 10.
3
What bothers you about our service/product?
Please provide your feedback in the text box below.
4
What improvements would you like to see in our service/product?
Please provide your suggestions in the text box below.
5
How likely are you to recommend our service/product to others?
Rate your likelihood on a scale of 1 to 10.
6
Which aspect of our service/product needs the most improvement?
Choose the most critical aspect that needs improvement.
Quality
Customer service
Price
Innovation
Convenience
7
How often do you use our service/product?
Choose the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
Never
8
What feature do you like the most about our service/product?
Choose the feature you like the most.
Ease of use
Performance
Design
Functionality
Value for money
9
How likely are you to continue using our service/product in the future?
Rate your likelihood on a scale of 1 to 10.
10
Would you like to see any new features added to our service/product?
If yes, please provide details in the text box below.
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