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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best reflects your opinion.
Quality
Customer service
Price
Convenience
2
How would you rate our service/product out of 10?
Rate our service/product from 1 to 10, with 1 being the lowest and 10 being the highest.
3
What bothers you about our service/product?
Please describe what bothers you about our service/product.
4
What improvements would you like to see in our service/product?
Please provide your suggestions for improvement.
5
How likely are you to recommend our service/product to others?
Rate your likelihood to recommend from 1 to 5, with 1 being least likely and 5 being most likely.
1 - Not Likely
2 - Unlikely
3 - Neutral
4 - Likely
5 - Very Likely
6
What feature do you find most valuable in our service/product?
Please select the most valuable feature among the options provided.
Ease of Use
Performance
Design
Functionality
7
Have you faced any issues while using our service/product?
Please select the option that best describes your experience.
Yes
No
8
Do you find our service/product to be cost-effective?
Please share your opinion on the cost-effectiveness of our service/product.
9
How often do you use our service/product?
Please select the frequency of usage that best represents your situation.
Daily
Weekly
Monthly
Occasionally
Never
10
Overall, how satisfied are you with our service/product?
Rate your overall satisfaction from 1 to 5, with 1 being very dissatisfied and 5 being very satisfied.
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
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