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Customer Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

What do you appreciate about our service/product?

Please select one option that best describes what you appreciate.
2

How satisfied are you with our service/product overall?

Please rate your satisfaction from 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3

What bothers you the most about our service/product?

Please provide a brief description of what bothers you.
4

Which aspect would you like to see improved the most?

Please select one aspect that you would like us to improve.
5

How likely are you to recommend our service/product to others?

Please select a rating from 1 to 10, where 1 is very unlikely and 10 is very likely.
6

What feature would you like to see added to our service/product?

Please provide a brief description of the feature you would like to see added.
7

Which communication channel do you prefer for contacting us?

Please select the communication channel you prefer for contacting us.
8

How often do you use our service/product?

Please select the frequency of your usage.
9

What is the main reason you chose our service/product?

Please select the main reason for choosing our service/product.
10

Would you be interested in participating in a focus group to provide further feedback?

Please select Yes or No.