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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best describes what you appreciate.
Quality
Price
Customer Service
Convenience
Innovation
2
How satisfied are you with our service/product overall?
Please rate your satisfaction from 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our service/product?
Please provide a brief description of what bothers you.
4
Which aspect would you like to see improved the most?
Please select one aspect that you would like us to improve.
Product Quality
Customer Service
Delivery Time
Website/App Usability
Communication
5
How likely are you to recommend our service/product to others?
Please select a rating from 1 to 10, where 1 is very unlikely and 10 is very likely.
6
What feature would you like to see added to our service/product?
Please provide a brief description of the feature you would like to see added.
7
Which communication channel do you prefer for contacting us?
Please select the communication channel you prefer for contacting us.
Phone
Email
Live Chat
Social Media
In-Person
8
How often do you use our service/product?
Please select the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
Never
9
What is the main reason you chose our service/product?
Please select the main reason for choosing our service/product.
Quality
Price
Recommendation
Features
Brand Reputation
10
Would you be interested in participating in a focus group to provide further feedback?
Please select Yes or No.
Yes
No
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