Customer Problems with Loan Borrowing Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.


Do you find the loan application process confusing?

Please select one option that best describes your experience.

On a scale of 1 to 10, how satisfied are you with the loan approval timeline?

Please rate your satisfaction level from 1 to 10, with 1 being very dissatisfied and 10 being very satisfied.

Please describe any specific challenges you faced during the loan application process.

Please provide details about any difficulties faced in borrowing the loan.

Did you experience any technical issues while applying for the loan?

Please select one option that best fits your situation.

How would you rate the clarity of loan terms and conditions provided by the lender?

Please rate the clarity of terms and conditions on a scale from 1 to 10, with 1 being very unclear and 10 being very clear.

Was the loan approval process longer than expected?

Please select one option that reflects your experience.

What improvements would you suggest to make the loan borrowing process easier?

Please provide your suggestions for enhancing the loan application experience.

Were the loan terms clearly explained to you before borrowing?

Please select one option based on your understanding of the loan terms.

How would you rate the overall customer support received during the loan process?

Please rate the customer support from 1 to 10, with 1 being very poor and 10 being excellent.

Did you face any issues with the loan repayment terms?

Please select one option that aligns with your experience.

Problems faced by the customers regarding the borrowing of the loan

Select 2 answers