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Net Promoter Score (NPS survey)

Dear customer👋

Your opinion matters to us. Please take 5 minutes to give us your feedback which will help us improve quality of our products/services and make sure you're always left with a positive experience.

We truly appreciate your insight and your time.

Important: Questions 6 - 10 serve to further identify your customers. If not needed for a more detailed insight, feel free to remove them.

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Net Promoter Score (NPS®) questionnaire template
1

How likely is it that you would recommend our company to your colleague or friend?

0 - Not at all likely,
10 - Extremely likely
Not at all likely
Extremely likely
2

Can you please expand on your rating from previous question a little?

3

How would you rate our company in the following aspects?

Your honesty helps us set the focus right and make our efforts effective.
4

Is there anything that can make your customer experience any better?

All ideas and suggestions count.
5

What is your status?

Select one answer
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Net Promoter Score (NPS®) questionnaire template
6

What is your gender?

Select one answer
7

What is your age?

Select one answer
8

What is your highest education degree you've earned?

Select one answer
9

What is your employment status?

Select one answer
10

Which income group does your household fall under?

Select one answer
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Thank you for your time and your feedback.

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