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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Choose one option that best reflects your opinion.
Quality
Speed
Customer service
Price
2
How would you rate our service/product on a scale of 1 to 10?
Rate with 1 being the lowest and 10 being the highest.
3
What bothers you about our service/product?
Please describe the issue that bothers you the most.
4
In which aspect would you like to see improvement?
Share your thoughts on where we can improve.
5
How likely are you to recommend our service/product to a friend or colleague?
Choose one option that best represents your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
What feature do you find most valuable in our service/product?
Please select the feature that you find most valuable.
Ease of use
Functionality
Design
Customization
7
How satisfied are you with our customer support?
Rate your satisfaction level with our customer support service.
8
What is one thing we could do to enhance your experience with us?
Share one improvement suggestion to enhance your experience.
9
How well does our service/product meet your needs?
Rate how well our service/product meets your specific needs.
10
How often do you use our service/product?
Select the frequency at which you use our service/product.
Daily
Weekly
Monthly
Occasionally
Never
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