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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Select one option that best describes what you appreciate the most.
Quality
Customer service
Price
Convenience
Innovation
2
How satisfied are you with our service/product on a scale of 1 to 10?
Rate your satisfaction with our service/product using a scale from 1 to 10.
3
What bothers you the most about our service/product?
Briefly describe what bothers you the most about our service/product.
4
How likely are you to recommend our service/product to others?
Select one option that best describes how likely you are to recommend our service/product to others.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What additional features would you like to see in our service/product?
Provide your suggestions on additional features you would like to see in our service/product.
6
How would you rate the ease of use of our service/product?
Rate the ease of use of our service/product on a scale from 1 to 10.
7
What could we do to improve our customer service?
Share your suggestions on how we can improve our customer service.
8
Which aspect of our service/product do you find most valuable?
Select the aspect of our service/product that you find most valuable.
Reliability
Speed
Design
User-friendliness
Customization
9
How likely are you to continue using our service/product in the future?
Select one option that best describes how likely you are to continue using our service/product in the future.
Very likely
Likely
Neutral
Unlikely
Very unlikely
10
Is there anything else you would like to share with us about your experience?
Feel free to share any additional comments or feedback about your experience with our service/product.
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