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Tenant satisfaction survey Blockhouse
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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Tenant satisfaction survey Blockhouse
1
How satisfied are you with the rent in relation to the quality of the studio?
Select one answer
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
2
How satisfied are you with the facilities in the studio (kitchen, bathroom, heating etc)?
Select one answer
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
3
How would you rate the maintenance condition of your studio?
Select one answer
Very good
Good
Neutral
Bad
Very bad
4
How good is the (sound) insulation in your studio?
Select one answer
Very good
Good
Neutral
Bad
Very bad
5
What was your impression of the condition of the studio upon delivery?
Select one answer
Very good
Good
Neutral
Bad
Very bad
6
How would you rate your studio overall?
7
What do you think of the location of Blockhouse (accessibility, surroundings)?
Select one answer
Very good
Good
Neutral
Bad
Very bad
8
How good are the shared facilities (laundry room, bike storage, elevator, etc.)?
Select one answer
Very good
Good
Neutral
Bad
Very bad
9
How safe do you feel in and around the building?
Select one answer
Very safe
Safe
Neutral
Unsafe
Very unsafe
10
How would you rate the cleanliness and maintenance of the common areas?
Select one answer
Very clean
Clean
Neutral
Unclean
Very unclean
11
How easy is it to reach the Blockhouse team for questions or problems?
Select one answer
Very easy
Easy
Neutral
Difficult
Very difficult
12
How quickly does the Blockhouse team respond to reports or requests?
Select one answer
Very quickly
Quickly
Neutral
Slowly
Very slowly
13
How well are you kept informed about important matters related to your rent or studio?
Select one answer
Very good
Good
Neutral
Bad
Very bad
14
How well are complaints or requests handled by the Blockhouse team?
Select one answer
Very good
Good
Neutral
Bad
Very bad
15
How customer-friendly do you find the communication?
Select one answer
Very friendly
Friendly
Neutral
Unfriendly
Very unfriendly
16
How would you rate Blockhouse overall?
17
How did you find Blockhouse?
Select one answer
Google
A friend recommended it to me
I saw it on social media (Instragram/Facebook)
Pararius/ Woningnet
Other, namely...
18
What budget did you have in mind when you started looking for housing?
Select one answer
€600-€800
€800-€1000
€1000-€1200
More than €1500
Other, namely...
19
What do you think are the most important areas for improvement at Blockhouse?
Describe in a few words
20
Do you have a longstay or a shortstay contract?
Select one answer
Longstay
Shortstay
21
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