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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction level (1 being the lowest and 10 being the highest).
3
What bothers you about our service/product?
Please provide details about what bothers you.
4
What improvements would you like to see in our service/product?
Please provide your suggestions for improvement.
5
How likely are you to recommend our service/product to a friend or colleague?
Please select a rating that best reflects your likelihood to recommend.
Definitely will recommend
Probably will recommend
Not sure
Probably will not recommend
Definitely will not recommend
6
Which aspect of our service/product do you think needs the most improvement?
Please select the aspect that you believe needs the most improvement.
Quality
Customer service
Price
Innovation
Convenience
7
How often do you use our service/product?
Please indicate your usage frequency.
Daily
Weekly
Monthly
Occasionally
Never
8
Would you consider purchasing additional products/services from us in the future?
Please select an option to indicate your likelihood to purchase in the future.
Yes
No
Maybe
9
Are you satisfied with the value for money of our service/product?
Please indicate your satisfaction with the value for money.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
10
How did you hear about our service/product?
Please select an option to indicate how you learned about our service/product.
Online search
Social media
Referral
Advertisement
Other
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