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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How did you hear about survio.com?
Select one answer
1. Someone referred it to me.
2. On social media.
3. In a news article
2
What do you appreciate the most about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
3
How satisfied are you with our service/product?
Please rate your satisfaction on a scale of 1 to 10.
4
What bothers you the most about our service/product?
Please provide a brief description of what bothers you the most.
5
How likely are you to recommend our service/product to others?
Please select the option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
On a scale of 1 to 10, how important is customer service to you?
Please rate the importance of customer service on a scale of 1 to 10.
7
What improvements would you like to see in our service/product?
Please provide suggestions for improvement.
8
How often do you use our service/product?
Please select the option that best describes your usage frequency.
Daily
Weekly
Monthly
Occasionally
Never
9
Rate the overall value for money of our service/product.
Please rate the overall value for money on a scale of 1 to 10.
10
What features do you find most beneficial in our service/product?
Please select the features that you find most beneficial.
Ease of use
Functionality
Design
Customization
Integration
11
Is there anything else you would like to share with us?
Please feel free to share any additional comments or feedback.
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