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Client Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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2025 - MAL QMS: Customer Survey
1

How satisfied are you with the timeliness of our delivery?

Please rate your satisfaction on a scale of 1 to 5.
2

Which of the following best describes your overall experience with our customer service?

Please select the most appropriate option.
3

What is the primary reason for choosing our freight forwarding services?

Please provide a brief explanation.
4

How likely are you to recommend our services to others?

Please rate your likelihood on a scale of 1 to 10.
5

Which aspect of our services do you believe needs the most improvement?

Please select one option that you think needs improvement.
6

How clear are our communication channels regarding your shipments?

Please rate the clarity on a scale of 1 to 5.
7

What additional services would you like to see offered by our company?

Please suggest any services that you believe would enhance your experience.
8

Are our current shipping rates competitive compared to other providers?

Please select one option.
9

How satisfied are you with the overall quality of our delivered goods?

Please rate your satisfaction on a scale of 1 to 5.
10

Do you have any other feedback or suggestions to help us improve our services?

Please feel free to share any additional comments or suggestions.
2025 - MAL QMS: Customer Survey