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Client Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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2025 - MAL QMS: Customer Survey
1
How satisfied are you with the timeliness of our delivery?
Please rate your satisfaction on a scale of 1 to 5.
2
Which of the following best describes your overall experience with our customer service?
Please select the most appropriate option.
Excellent
Good
Satisfactory
Needs Improvement
3
What is the primary reason for choosing our freight forwarding services?
Please provide a brief explanation.
4
How likely are you to recommend our services to others?
Please rate your likelihood on a scale of 1 to 10.
5
Which aspect of our services do you believe needs the most improvement?
Please select one option that you think needs improvement.
Delivery Time
Customer Service
Communication
Price Competitiveness
Other
6
How clear are our communication channels regarding your shipments?
Please rate the clarity on a scale of 1 to 5.
7
What additional services would you like to see offered by our company?
Please suggest any services that you believe would enhance your experience.
8
Are our current shipping rates competitive compared to other providers?
Please select one option.
Yes, Very Competitive
Competitive
Somewhat Competitive
Not Competitive
9
How satisfied are you with the overall quality of our delivered goods?
Please rate your satisfaction on a scale of 1 to 5.
10
Do you have any other feedback or suggestions to help us improve our services?
Please feel free to share any additional comments or suggestions.
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2025 - MAL QMS: Customer Survey
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