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Customer Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

What do you appreciate about our service/product?

Please select one option that best describes what you appreciate the most.
2

Rate your overall satisfaction with our service/product

Please rate your satisfaction on a scale of 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3

What bothers you the most about our service/product?

Please briefly describe what bothers you the most so we can improve.
4

Which additional features would you like to see in our service/product?

Please select any additional features you would like to see implemented.
5

How likely are you to recommend our service/product to others?

Please select on a scale of 1 to 5, where 1 is very unlikely and 5 is very likely.
6

What improvements would you suggest to enhance our service/product?

Please provide any suggestions for improvement that you think would enhance our service/product.
7

Which aspect of our service/product do you find most appealing?

Please select the aspect that you find most appealing about our service/product.
8

How responsive do you find our customer service team?

Please rate the responsiveness of our customer service team on a scale of 1 to 5, where 1 is very unresponsive and 5 is very responsive.
9

What is the one thing you would change about our service/product?

Please specify the one thing you would change if given the opportunity.
10

How often do you use our service/product?

Please select the frequency of your usage of our service/product.