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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Select one option that you appreciate the most.
Quality
Customer Service
Price
Convenience
Innovation
2
On a scale of 1 to 10, how likely are you to recommend our service/product to others?
Rate your likelihood on a scale of 1 to 10, with 1 being least likely and 10 being most likely.
3
What bothers you the most about our service/product?
Describe briefly what bothers you the most.
4
Which aspect of our service/product would you like to see improved?
Specify which aspect you would like to see improved.
5
How often do you use our service/product?
Choose the frequency of use that best describes you.
Daily
Weekly
Monthly
Occasionally
Never
6
Are you satisfied with the customer support provided?
Indicate your level of satisfaction with the customer support provided.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
7
What feature would you most like to see added to our service/product?
Describe a feature you would like to see added.
8
How would you rate the user-friendliness of our service/product?
Rate the user-friendliness on a scale of 1 to 10, with 1 being not user-friendly and 10 being very user-friendly.
9
Do you find our pricing affordable?
Share your opinion on the affordability of our pricing.
Yes, Very Affordable
Yes, Affordable
Neutral
No, Expensive
No, Very Expensive
10
Would you recommend any changes to our service/product? If yes, please specify.
Provide any suggestions for changes you would like to see.
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