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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best describes what you appreciate the most.
Quality
Customer Service
Price
Innovation
Convenience
Answer
Answer
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction with our service/product from 1 to 10.
3
What bothers you the most about our service/product?
Please describe what bothers you the most about our service/product.
4
How likely are you to recommend our service/product to a friend or colleague?
Please select the option that best describes how likely you are to recommend us.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
5
What improvements would you like to see in our service/product?
Please provide suggestions on how we can improve our service/product.
6
How often do you use our service/product?
Please select the option that best describes how often you use our service/product.
Daily
Weekly
Monthly
Occasionally
Rarely
7
What is the main reason you chose our service/product?
Please select the reason that influenced your choice the most.
Quality
Price
Recommendation
Features
Brand
8
Would you like to see more variety in our product/service offerings?
Please select 'Yes' if you would like to see more variety.
Yes
No
9
Do you find our service/product user-friendly?
Please select 'Yes' if you find our service/product user-friendly.
Yes
No
Not Sure
10
In your opinion, what sets us apart from our competitors?
Please describe what you believe makes us unique compared to our competitors.
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