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Sending and receiving emails
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
When you write an email for work, how long might you take to construct this?
Select one answer
Less than 5 minutes
5-10 minutes
more than 10 minutes
Other (please specify)
2
Does how you draft/tone the email change depending on who it is to? If so, why is this?
3
When you draft an email, how many times on average do you check it before sending?
Select one answer
I don't check
once
twice
three times
4+ times
4
When you are sending an email do you ever ask others to review before sending?
Select one answer
Yes
No
Sometimes
Other (please specify)
5
When you write an email do you keep to the point or add a lot of wording/fluff it up/sugar coat? Does this change and if so why?
6
The following questions relate to receiving emails yourself. Firstly, if an email doesn’t have a greeting or an ending, what do you think?
7
Have you ever had an email that you considered rude? If so, what made you feel this way?
8
If you received an email that seemed rude, how would you deal with this?
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