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Sending and receiving emails

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

When you write an email for work, how long might you take to construct this?

Select one answer
2

Does how you draft/tone the email change depending on who it is to? If so, why is this?

3

When you draft an email, how many times on average do you check it before sending?

Select one answer
4

When you are sending an email do you ever ask others to review before sending?

Select one answer
5

When you write an email do you keep to the point or add a lot of wording/fluff it up/sugar coat? Does this change and if so why?

6

The following questions relate to receiving emails yourself. Firstly, if an email doesn’t have a greeting or an ending, what do you think?

7

Have you ever had an email that you considered rude? If so, what made you feel this way?

8

If you received an email that seemed rude, how would you deal with this?