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Customer Satisfaction Survey of Domino’s Pizza


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Customer Satisfaction Survey of Domino’s Pizza Thank you for participating in this survey! The findings will be used to help improve customer satisfaction for Domino’s Pizza in Eindhoven. Your feedback is extremely valuable! Your responses will remain confidential and are completely anonymous. The survey is expected to take around 5 minutes. Instructions: Please answer carefully and accurately.
1

Have you used the services provided by Domino’s Pizza in Eindhoven within the last year?

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2

Domino’s is being consistent with delivering my order on time.

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3

My orders are done accurately.

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4

Domino’s food is tasty and good quality.

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5

Domino’s employees are happy to help and address any issues.

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6

The staff members are mindful of my needs as a customer.

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7

When I have a question, it is handled on time.

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8

The cleanliness of the store is sufficient.

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9

The packaging of the food is visually pleasant.

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10

The overall look of the store enhances my food experience.

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11

I believe that Domino’s uses high-quality ingredients.

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12

Domino’s employees are knowledgeable enough about the store’s offerings.

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13

Domino’s staff members promote trust in their customers.

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14

Domino’s employees try to understand and are aware of their customers’ concerns.

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15

Domino’s employees show that they are interested in how satisfied I am.

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16

Domino’s Pizza tries to personalize my service experience.

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17

I am satisfied with my overall experience at Domino’s.

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18

Considering my satisfaction with the service provided, I would recommend it to friends.

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19

The service provider meets my expectations for food quality.

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20

How old are you?

21

What is your gender?

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22

Please provide any additional comments if you have any! Thank you for completing the survey! Please submit your answers.

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