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Customer Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

Secured
1

What do you appreciate about our service/product?

Please select the option that best describes what you appreciate.
2

On a scale of 1 to 10, how satisfied are you with our service/product?

Please rate your satisfaction level from 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3

What bothers you the most about our service/product?

Please describe what bothers you the most.
4

How likely are you to recommend our service/product to a friend or colleague?

Please select the option that best describes your likelihood to recommend.
5

What improvements would you like to see in our service/product?

Please provide your suggestions for improvements.
6

How often do you use our service/product?

Please select the option that best describes your usage frequency.
7

What feature do you find most valuable in our service/product?

Please select the option that represents the most valuable feature to you.
8

Are there any specific areas where you think we excel compared to our competitors?

Please describe the areas where you believe we excel.
9

Have you faced any challenges while using our service/product? If yes, please explain.

Please share any challenges you have faced while using our service/product.
10

How would you rate the overall value for money of our service/product?

Please rate the overall value for money on a scale of 1 to 5, where 1 is very poor value and 5 is excellent value.