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Customer satisfaction
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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customer satisfaction
1
How satisfied are you with the overall collaboration with NTS Combimetaal?
2
How likely are you to recommend NTS Combimetaal to others?
3
How well does NTS meet your expectations and needs?
4
How easy is it to reach the right person at NTS Combimetaal when you need assistance or have inquiries?
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Very bad
Bad
Neutral
Good
Very Good
5
When you contact NTS Combimetaal with questions, to what extent do you feel the response you receive are clear, complete and helpful?
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Very poor
Poor
Neutral
Good
Excellence
6
How would you rate the Timeliness and completeness of our deliveries?
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Very bad
Bad
Neutral
Good
Very good
7
How well are you informed when there is a change in the delivery schedule of delivery timing?
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Very bad
Bad
Neutral
Good
Very good
8
Do our products meet your expectations and specifications?
9
How would you rate the quality of our products
10
To what extent do you agree that our products offer good value for the price?
11
How satisfied are you with the way we handle complaints and repair actions?
12
What do you think of the speed at which we handle complaints and repair actions?
13
How satisfied are you with the response time when requesting a quotation from NTS Combimetaal
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Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
14
How would you rate the completeness of the information provided in our quotations?
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Very poor
Poor
Neutral
Good
Very good
15
Please describe any improvements you would like to see in your collaboration with NTS Combimetaal
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