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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
2
On a scale from 1 to 10, how satisfied are you with our service/product?
Rate your satisfaction level from 1 (not satisfied) to 10 (extremely satisfied).
3
What bothers you about our service/product?
Please provide details about what bothers you.
4
How likely are you to recommend our service/product to others?
Select the option that best represents your likelihood to recommend.
Highly likely
Likely
Neither likely nor unlikely
Unlikely
Highly unlikely
5
What feature do you think we should improve?
Please suggest a feature that you believe should be improved.
6
Are there any additional comments you would like to share?
Feel free to provide any other feedback or comments you have.
7
How easy was it to find the information you were looking for?
Select the option that best describes how easy it was to find information.
Very easy
Easy
Neutral
Difficult
Very difficult
8
Do you find our service/product value for money?
Please select whether you think our service/product provides value for money.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
9
How often do you use our service/product?
Select the option that best represents how often you use our service/product.
Daily
Weekly
Monthly
Occasionally
Rarely
10
Would you like to see any new features introduced?
Please provide any suggestions for new features you would like to see.
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