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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the option that best represents what you appreciate about our service/product.
Quality
Price
Customer service
Innovation
Convenience
2
How satisfied are you with our service/product?
Rate your satisfaction level on a scale from 1 to 10.
3
What bothers you about our service/product?
Please provide details about what bothers you regarding our service/product.
4
Which aspect would you like to see improved in our service/product?
Share your thoughts on what aspects you would like to see improved in our service/product.
5
How likely are you to recommend our service/product to others?
Please indicate your likelihood to recommend on a scale from 1 to 10.
6
Which feature of our service/product do you value the most?
Select the feature you value the most in our service/product.
Reliability
Design
Functionality
User-friendliness
Performance
7
How responsive do you find our customer service team?
Rate the responsiveness of our customer service team on a scale from 1 to 10.
8
What is your preferred method of contacting customer support?
Select your preferred method of contacting our customer support.
Phone
Email
Live chat
In-person
Social media
9
How easy is it to navigate our website/app?
Rate the ease of navigation on our website/app on a scale from 1 to 10.
10
Would you like to participate in future product/service improvement surveys?
Please indicate if you would like to be involved in future surveys for product/service improvement.
Yes
No
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