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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best represents your opinion.
Quality
Customer service
Price
Innovation
Convenience
2
How would you rate our service/product out of 10?
Please rate from 1 to 10 where 1 is the lowest and 10 is the highest.
3
What bothers you about our service/product?
Please provide a brief explanation of what bothers you the most.
4
What improvements would you like to see in our service/product?
Please provide your suggestions for enhancements.
5
Which aspect of our service/product needs the most attention?
Please select the most critical aspect that requires immediate attention.
Quality control
Customer support
Product range
Delivery speed
Website usability
6
Do you find our service/product user-friendly?
Please select the option that aligns with your experience.
Yes
No
Somewhat
7
Would you recommend our service/product to others?
Please indicate your likelihood to recommend us to others.
Definitely
Probably
Not sure
Probably not
Definitely not
8
How often do you use our service/product?
Please select the frequency of usage that corresponds to your interaction with us.
Daily
Weekly
Monthly
Occasionally
Never
9
What feature do you like the most in our service/product?
Please specify the feature that you find most appealing.
10
In your opinion, what sets us apart from our competitors?
Please provide your insights on what distinguishes us from other options in the market.
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