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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select one option that best reflects your opinion.
Quality of service/product
Customer support
Price/value ratio
User-friendly interface
Other
2
How would you rate your overall satisfaction with our service/product?
Please rate your satisfaction level on a scale of 1 to 10.
3
What bothers you the most about our service/product?
Please describe briefly what bothers you. This will help us to improve.
4
What would you like to see improved in our service/product?
Please provide your suggestions to help us enhance our service/product.
5
How likely are you to recommend our service/product to others?
Please select one option that best reflects your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Have you faced any issues while using our service/product? If yes, please explain.
Your feedback about any issues you faced will be greatly beneficial for us.
7
How satisfied are you with the customer support provided?
Please rate your satisfaction level on a scale of 1 to 10.
8
Which feature of our service/product do you find the most useful?
Please select the feature that you find most beneficial.
Live chat support
Mobile app functionality
Customization options
Integration with other platforms
Other
9
What is your preferred method of providing feedback to us?
Please select your preferred mode of communication for giving feedback.
Online survey forms
Email
Phone call
In-person meeting
Other
10
Do you have any additional comments or suggestions for us?
Feel free to share any extra feedback or suggestions you may have.
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