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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate most about our service/product?
Please select one option that best describes what you appreciate about our service/product.
Quality
Customer service
Price
Features
Other
2
How would you rate your overall satisfaction with our service/product?
Please rate your satisfaction on a scale of 1 to 10, with 1 being very dissatisfied and 10 being very satisfied.
3
What bothers you the most about our service/product?
Please briefly describe what bothers you the most about our service/product.
4
Which aspect would you like to see improved in our service/product?
Please provide your suggestion on what aspect you would like to see improved in our service/product.
5
How likely are you to recommend our service/product to a friend or colleague?
Please select one option that best represents how likely you are to recommend our service/product.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Which of the following features do you find most valuable?
Please select the features that you find most valuable.
Ease of use
Functionality
Design
Customization options
Other
7
What is your primary reason for using our service/product?
Please select the option that best describes your primary reason for using our service/product.
Quality
Price
Features
Recommendation
Other
8
How often do you use our service/product?
Please select the option that best describes how often you use our service/product.
Daily
Weekly
Monthly
Occasionally
Rarely
9
Do you find our service/product easy to use?
Please select one option that best describes your opinion on the ease of use of our service/product.
Very easy
Easy
Neutral
Difficult
Very difficult
10
Is there anything else you would like to share with us about your experience with our service/product?
Please feel free to share any additional feedback or comments about your experience with our service/product.
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