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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select one option that best represents your thoughts.
Quality
Price
Customer Service
Innovation
Convenience
2
What do you appreciate about our service/product?
Select one option that best represents your thoughts.
Quality
Price
Customer Service
Innovation
Convenience
3
Rate your overall satisfaction
Rate your satisfaction on a scale from 1 to 10.
4
What bothers you about our service/product?
Please provide details.
5
Which area do you think needs improvement the most?
Select one option that you think needs improvement.
Product Quality
Customer Service
Price
Delivery Time
Website Experience
6
How likely are you to recommend us to a friend or colleague?
Rate your likelihood on a scale from 1 to 10.
7
What do you think sets us apart from our competitors?
Please provide details.
8
Which aspect of our service/product do you find most frustrating?
Select one option that frustrates you the most.
User Interface
Shipping Process
Customer Support
Product Range
Payment Process
9
Rate the ease of use of our service/product
Rate the ease of use on a scale from 1 to 10.
10
What new feature would you like to see in our service/product?
Please provide details.
11
How often do you use our service/product?
Select the frequency of use.
Daily
Weekly
Monthly
Occasionally
Never
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