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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
Innovation
Answer
2
Rate our service/product out of 10
Please rate our service/product on a scale of 1 to 10, where 1 is the lowest and 10 is the highest.
3
What bothers you about our service/product?
Please provide details about what bothers you.
4
How likely are you to recommend our service/product to others?
Please select the option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What feature would you like to see improved the most?
Please specify the feature you would like to see improved.
6
On a scale of 1 to 5, how satisfied are you with our customer service?
Please rate our customer service on a scale of 1 to 5, where 1 is the lowest and 5 is the highest.
7
What could we do to enhance your experience with our service/product?
Please provide suggestions on how we can enhance your experience.
8
Which aspect of our service/product do you find most valuable?
Please select the aspect you find most valuable.
Reliability
Performance
User-friendliness
Customization options
Other
9
How often do you use our service/product?
Please select the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
Never
10
What is the main reason you chose our service/product?
Please specify the main reason for choosing our service/product.
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