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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
2
How satisfied are you with our service/product?
Rate your satisfaction on a scale from 1 to 10.
3
What bothers you about our service/product?
Type in what bothers you the most.
4
Which of the following areas would you like to see improvement in?
Select the area(s) in which you would like to see improvement.
Product quality
Delivery time
Website usability
Communication
5
How likely are you to recommend our service/product to others?
Rate your likelihood on a scale from 1 to 10.
6
What additional features would you like to see in our service/product?
List any additional features you would like to see in the future.
7
How often do you use our service/product?
Choose the frequency of use that best describes your usage.
Daily
Weekly
Monthly
Occasionally
8
What is the main reason you chose our service/product?
Select the main reason that led you to choose our service/product.
Quality
Price
Recommendation
Features
9
Is there anything else you would like to share with us?
Feel free to share any additional feedback or comments.
10
How easy is it to contact our customer support?
Rate the ease of contacting our customer support on a scale from 1 to 10.
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